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What is a DNS error?

A DNS error means that you are unable to view web pages.

If you have a DNS error, follow these steps:

  1. Check to see if you are connected. (if you aren't that's the problem, if you are then follow these steps):
  2. Double click the My Computer icon.
  3. Double click the Dial-up Networking icon.
  4. Use the right mouse button and click Online Gateway icon. Left mouse click properties from the list.
  5. Click the Server Types tab and make sure that TCP/IP is the only allowed network protocol checked.
  6. Click the TCP/IP Settings button.
  7. Make sure that Server assigned IP Address is dotted.
  8. Make sure that Server Assigned Name Server Address is dotted.
  9. Press OK to the next two windows.
If that doesn't fix the problem, follow these steps. (Please note you may need your Windows CD to make these changes):
  1. Double Click the My Computer icon.
  2. Double Click the Control Panel icon.
  3. Double Click the Network icon.
  4. Click on the TCP/IP protocol then press properties.
  5. Make sure that obtain an IP address is then click the WINS Configuration Click Disable WINS Resolution.
  6. Click the DNS Configuration tab. Make sure that DNS is enabled.
  7. You will have to enter some information now:
      Host: olg
      Domain: olg.com
      Primary DNS: 205.177.168.14
      (note you must press add after you enter each number)
      Secondary DNS: 205.177.168.189
  8. You will now press OK and then OK to the next window. The computer will then say you need to restart the computer to make these changes, press OK.
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